Rich Blonski, our very own head of IT and Software Development, recently celebrated 10 glorious years with Points Group as
The relationship between interns and mentors is a two-way street. Learn what we learned from our interns!
Click the “read more” button to find out about our intern program! To read what our interns have to say, find their blogs below!
Summer interns have landed and things just got a whole lot more tropical… and caffeinated!
Now that the employee’s first day is in the rearview mirror (read our first installment here if you missed Part 1 of this series), it’s time to explore some must-dos for the upcoming weeks and months.
In the healthcare industry, the concept of employee orientation is commonly regarded as showing new hires where they sit, having them fill out their payroll paperwork and then haphazardly exposing them to their daily responsibilities until they come to work and don’t have anymore questions.
People often ask about the moniker we’ve selected for our HR department and assume that it’s just a popular new catchphrase we’ve adopted.
Very often we find that an employee is hired because he or she possesses a certain skill set. Once that employee walks through the door, the knowledge base does not expand.
There are countless ways to audit, review and train your staff to ensure that excellent service is provided. Training and development are your constants as you should always be striving for better and there’s always room for improvement.
Perception is reality to the person who was offended by the interaction, it’s not about the intention of the conversation. Enforcing behavioral guidelines in a code of conduct ensures that any action taken later is not seen as “personal” or unwarranted by the disruptor because it has already been set out in the arrangement.
How to build and maintain a positive customer service atmosphere – not only for your front desk or call center employees but for all members of your team.
You’ve spent money on a logo, marketing materials and uniforms – maybe even some signage for your waiting rooms and offices, but what about your staff?