Patient Experience Archives - Points Group LLC

Patient Experience

Ask the Agency: “Where Do I Start?!”

Welcome to Points Group’s newest blog segment, Ask the Agency. Each blog will feature our employees’ top answers to common marketing questions. This first installment features the very high-level question that we often hear from prospective clients looking to start marketing their practice, Where do we begin?

Before You Treat the Patient, You Must Treat the Patient Well

The lifecycle of a patient is a long and multi-stepped process that requires care and attention at every touch point. The following is a small sampling of best practices that will prove that your focus is on treating your patients well at every stage of engagement.

Healthcare Marketing Doesn’t Stop At Your Door – Health Space Design

In a recent article on Health Space Design, Dan Greenfield, Partner and Co-Founder of Health Space Design, discussed the importance

Problem Solving Common Patient Issues

Ongoing issues at the desk can cause patient flow problems, financial issues and patient satisfaction concerns.

What Not to Do If You Want to Keep Patients

As a medical practice, keeping patients healthy may be job number one, but keeping them happy should also be high on your list of priorities.

The Top 4 New Year’s Resolutions Your Practice Needs

While using the New Year to reflect on personal goals is a great idea, this time of year should also be used to evaluate your practice.

Tools to Ensure 100% Training Retention

If you have determined that training is the best method for your practice and you have identified a dynamic customer service team, then you are well on your way to turning your patient experiences into exceptional ones.

The Essential Keys to Phone Scripting and The Avoidable Pitfalls

Developing scripts for your call center is a great way to formally communicate how you would like phone calls and inquiries to be handled at your practice.

What to Do When You Get a Bad Physician Review

What Should a Doctor Do When They Get a Poor Online Review? Bad physician reviews happen, even to the best of

How Do I Get a Negative Review Removed?

This is the first of a three-part series on Reputation Management. As such, this section serves as a “101 course”,

Yes, You Do Need A Call Center

Maybe your practice is growing and you’ve realized that the incessant phone ringing is too much for your current staff.

Online Video Trends for 2017 and What It Means for Healthcare

It appears as though the trend will continue that online videos are solidly becoming a high-value asset in healthcare marketing. For one thing, the sheer volume of video viewers continues to grow from numbers that are already staggering. The result is that using video for your healthcare practice is a “no brainer.”