February 9, 2021
6 Ways to Combat a Negative Online Review
“You can please some of the people all of the time, you can please all of the people some of…
January 15, 2021
4 Ways Grammar Mistakes Hurt Your Brand
The time it takes a person to glance during a fast scroll is all you have to capture that user’s…
January 12, 2021
Is SquareSpace good enough for SEO?
SquareSpace vs. WordPress Squarespace makes website development easy. Their modern templates are a simple solution for building a website with…
December 1, 2020
5 Reasons Excellent Healthcare Customer Service is a Must
The patient experience does not start or end at the doctor’s office. Perception is built by gathering information from multiple channels, whether it is through review sites, office visits, or surveys.
October 19, 2016
Google to Switch to Mobile-First Index
The rise of mobile continues! Google has announced that it will be switching to a mobile-first index, meaning that their…
November 9, 2015
8 Mistakes Causing Your Website to Leak Money
Healthcare practices generally understand that they need a website. What most practices don’t realize is that their website is consistently…
November 5, 2015
Does Your Staff Truly Represent Your Brand?
You’ve spent money on a logo, marketing materials and uniforms – maybe even some signage for your waiting rooms and offices, but what about your staff?
November 3, 2015
The Essential Keys to Phone Scripting and The Avoidable Pitfalls
Developing scripts for your call center is a great way to formally communicate how you would like phone calls and inquiries to be handled at your practice.
October 29, 2015
Interview Inception: The Ins and Outs of Interviewing
Gloria Averbuch has been an author and broadcaster for over four decades. She is an award-winning author of 13 books on sports, health and fitness. I sat down with Gloria to get the inside scoop on the art of interviewing.
October 26, 2015
How Do I Get a Negative Review Removed?
This is the first of a three-part series on Reputation Management. As such, this section serves as a “101 course”,…