Make your processes EFFECTIVE, SCALABLE and PATIENT-CENTRIC.
Your practice’s internal operations and work flow affect everything – from your bottom line to patient satisfaction. A good process will streamline your business and help to maintain and build your patient base, while poor processes will cost you time, money and patients.
When expanding your business from 5 doctors and 20 staff members to a 15 doctor and 80 staff member practice, you must plan for a major adjustment to your organizational structure. A significant challenge when growing your business is anticipating the impact it will have on your staff, internal processes and patient management – all the while maintaining the level of service that your patients have come to expect.
At Points Group, our team of consultants can analyze your current processes, staffing structure and patient management systems to help you through the growing pains that occur during practice expansion and process re-engineering.
Points Group helps you to improve your internal processes through a combination of:
- Development and documentation of standard operating procedures
- Standardization of processes and procedures for multiple locations
- Creation of practice standards for external communication
- Location staffing optimization
- Customized staff training