Patient experience is the single greatest differentiator that you, as a healthcare provider, can use to separate yourself from the competition, aside from often commoditized services. We have partnered with PatientTrak to create a unique solution that bundles the leading patient feedback software with our patient experience consulting services. Patient flow and feedback are critical to improving patient satisfaction and maximizing reimbursement. Tracking the patient experience from door-to-discharge and post-visit through online reputation management are key factors for your patient acquisition and retention.
PatientTrak’s cloud-based visibility solutions, including Patient Flow, Online Reputation and Patient Engagement, can be used to reduce wait times, build your brand and improve patient satisfaction.
Our patient experience consulting services include patient experience audits, process re-engineering and improvements, patient satisfaction survey development, reputation management process improvements and employee customer service training.
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Managing patient flow is critical to patient satisfaction. PatientTrak offers patient flow solutions that can be used in any healthcare setting for effective management of the patient flow process. Our solutions are used to visualize flow, identify bottlenecks and help you improve patient flow. Whether you are a single-provider practice, large hospital group or multi-facility healthcare organization, our systems are both affordable and scalable.
Online Reputation Management
In 2014, the Journal of the American Medical Association (JAMA) published a study showing 59 percent of American adults said online ratings were important to their decisions about provider choice. Furthermore, one-third of those patients said their choice was affected by positive reviews, and another 37 percent said they avoided doctors due to negative reviews.
Increase your patient engagement through a variety of features, which include appointment reminders, patient acquisition and retention, text messaging and paging systems, and practice marketing.