What’s the Difference? Patient Experience, Patient Satisfaction, Patient Engagement
Patient experience, satisfaction and engagement are intertwined, but each has slightly different nuances. In today’s age of medical consumerism, patients…
At Points Group, we understand that a patient’s experience is one of the most important factors in your practice’s success.
Our patient experience plan includes:
Our audit consists of a carefully crafted process that
includes:
We provide standardized instruction, new employee training, and customizations specific to your practice.
Your employees will learn:
You will re-engineer your operational processes to deliver the best possible patient experience. We will also help you develop the right structure in order to provide an efficient and effective patient experience.
We will help assess and provide a strategy to create or improve:
A marketing agency will get you more calls and leads, but it’s up to you and your staff to turn them into patients. Points Group can help. With our training, your staff will be able to convert calls and emails into new patients through improved call handling, benefit navigation and consistent communication.
Patient experience, satisfaction and engagement are intertwined, but each has slightly different nuances. In today’s age of medical consumerism, patients…
Savvy brands have long known that social media is not just for selfies. Social media is a chance to connect…