With the rise of technology today, patients are using online reviews to evaluate and find the best practice. Potential patients use other people’s opinions to make decisions for themselves.
Your practice’s online reputation is vital to retain and attract new patients. Improve review volume and scoring by encouraging advocates of your practice and providers to share their thoughts with others.
Automated surveys, online review tracking, social media monitoring, profile listing management and physician star ratings are elements of online reputation management. Points Group can help you with:
- Tracking and monitoring of online reviews across all of the major review sites: Vitals, Healthgrades, RateMDs, Google, YP and Yelp
- Accurate and complete listings of your locations and physicians’ information
- Physician transparency by leveraging your existing surveys, including CG-CAHPS and HCAHPS, into patient reviews and testimonials published on your physician directory pages
Getting more reviews will signal to prospective patients that you are trusted and well-liked by your current patients. Let Points Group help you flesh out your reviews.
Automated Review Requests
Email automation can help you remind your patients to leave a review after their appointment, while you’re still top-of-mind. We can set up a system that sends email reminders automatically.
After a simple setup process, your review program will be fully automated. That means no more digging through EHRs for a patient’s email and appointment time, or forgetting to send the email.
Our customers have experienced up to a 10 times increase in positive online reviews using this service.
Search Engine Optimization
Online reputation management solutions drive significant search engine optimization (SEO) for your website. Patient satisfaction surveys, automated review requests and physician transparency services drive a steady stream of ratings and reviews directly to your website–and to the top of Google and other search engine results. Our customers see their sites appear in the Google Knowledge Panel.
Patient Satisfaction Surveys
We’ll help you create custom patient satisfaction surveys or use your CG-CAHPS and HCAHPS survey formats to obtain valuable patient experience feedback for your organization.
Develop unique surveys by doctor, specialty, group, location or other factors and have them sent via email or text message. Get valuable intelligence to improve your practice and better serve your patients by finding out what they need, what they want and what they’re currently getting from your practice.
Enable your patient feedback to grow your online presence. Improve SEO, drive more traffic to your webpages and demonstrate your organization’s commitment to physician transparency by publishing all of your patient feedback online. Your star ratings appear in Google search results, allowing patients to make more informed decisions when choosing a healthcare provider or facility.
Review Site Monitoring
Doctor reputation management is a key element of modern healthcare marketing. Our monitoring service covers high-volume patient review sites including Vitals, Healthgrades, RateMDs, Google, YP and Yelp. Prioritize and respond to negative commentary while promoting positive feedback and turning satisfied patients into brand champions.
Review Site Benchmarking
In addition to review site management, our reputation management services can also include reporting for your designated local competitors. You’ll be able to track and compare your practice or clinic’s reviews and ratings with those of your competitors. We help you improve your patient satisfaction in light of your local healthcare market.
Social Media Content
Points Group’s social media management service allows you to understand and interact with patients through the monitoring of Facebook and Twitter comments. Stay on top of patient feedback with a targeted, personalized content pool and redistribution of advocate reviews.